Straight answers.

We bill most PPO plans and some other commercial plans, and we check your benefits before your first visit. Some of our prescribers are enrolled with Medicare, and we do not bill Medicaid. The How fees work page has the details.

If we are out of network with your plan, we can send an itemized receipt after each visit. You send it to your plan to ask for reimbursement. It lists a diagnosis code, your plan decides whether to pay you back, and reimbursement is not guaranteed.

If you pay without insurance, you have the right to receive a written estimate of the cost of your care before you start, and we give you one. If a bill comes to $400 or more above the estimate, you can dispute it. The estimate is not a contract.

It depends on your plan and the kind of visit. We give you the fee in writing before you book, whether you use insurance or pay yourself. HSA and FSA cards usually work, and we ask for 24 hours' notice to cancel or move a visit.

A long conversation about your history, what you take now and what you want. You and your prescriber agree on a plan, and you book a follow-up before you leave. Nothing is prescribed before the evaluation.

Only if you and your prescriber decide it is right. Prescribing decisions come after an evaluation, and the Prescribing policy page says what we do and do not prescribe.

No. We do not start a controlled medication at a video visit. A prescriber may consider one only after an in-person evaluation, as state and federal law allow.

Some medications need blood tests or other checks. Your prescriber tells you whether you need any, which ones and why, before you start.

It depends on the prescriber's calendar. When you write, tell us how soon you need to be seen. If you need help today, call or text 988, or call 911. This office is not an emergency service.

Our prescribers and therapist are licensed in Texas. For a video visit you need to be in Texas when we meet. The footer lists each clinician's license.

We keep your records private and share them only as the law allows. The few exceptions, such as a risk to your safety or someone else's, are explained at your first visit.

Call or text 988 any time, or call 911 in an emergency. This practice is not monitored around the clock, so it is not the place to reach in a crisis.